FREQUENTLY ASKED QUESTIONS
1) Do you ship out of Singapore?
Yes, we ship locally and internationally.
2) Do I have to pay the shipping cost?
Shipping is free for delivery to local address in Singapore and some parts of Asia. It is free worldwide if orders exceed a certain amount. Please refer to the details in Shipping Policy.
3) If my orders come late or are damaged in transit, can I claim for a refund or replacement?
Yes you can. Please refer to the details in Refund and Returns Policy.
4) How do I know if your stones are natural?
Our crystals and stones are 100% natural unless otherwise stated. Any irregularities (lines, different colour shades and textures) should be considered as natural features of authentic stones.
All our advertising and marketing photos of our crystals/stones are taken under natural sunlight as it will reflect their colours and features as authentically as possible.
5) How do I take care of my crystals?
Gently wipe them with a dry lint free cloth. Please do not wear them on gym days where sweat may react chemically with the stones and change their lustre or colour.
On full moon days, you may augment your crystals/stones by putting them out on the earth or natural surface.
Our crystals/stones have been infused with the divine healing Reiki. Carry them with ease and confidence and luxuriate in the feeling of calm and wellbeing.